FAQ

WHAT'S YOUR ADDRESS?

We are a small, locally-owned online store. We do not have a physical storefront.

We can either ship your order or if you live locally, you can choose to pick up your order in Slayton.

SHIPPING & DELIVERY

All items will be shipped USPS.

Most of the time, your order will be shipped is 5-7 days after you place the order.

DO YOU DO CUSTOM ORDERS?

Yes, we do! We'd love to partner with you and help create a design, if needed, or make your design become apparel. We have worked with churches, fundraising groups, local sport teams, local club activities, as well as family reunion shirts.

RETURNS

Returns due to the incorrect size are not accepted as each piece of apparel is created for you when the order comes in. This helps Mama Bear's Apparel keep our prices low and to offer a higher quality of material. In every item's photo, you will find a "how to find your perfect fit" guide as well as the sizing chart.

100% SECURE ORDERING

PRIVACY POLICY

We value your privacy and will not share your contact information with anyone.

privacy policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

FAQ